• Save £2 when you authorise your sale to be used in promo

FAQ's

Questions?

You can see the most common questions below, but if you can’t find an answer please contact me and I will get back to you.

Photos

Please make sure that you have cropped your images >exactly square< before uploading. If you have any issues with this, please contact me at orders@madebyevie.co.uk where I can help.

We will not accept images that contain or imply any of the following:

  • Explicit or sexual content
  • Nudity or sexually suggestive images
  • Hate symbols, violence, or discriminatory content
  • Copyrighted material without permission
  • Inappropriate language, gestures, or themes

Special Note: Images of children and babies must be appropriate and respectful. We do not accept photos where a child’s genitalia is visible, including but not limited to bath time, newborn photoshoots, or any similar scenarios.

For more information please view our full image policy.

All images will be deleted within 90 days of your order from on our devices, with the exception of our actual order system. Believe me, I have no interest to save your photos for any purpose!

During the production process your images will be uploaded/downloaded, saved and deleted* in line with GDPR from;

  • *Our ordering system (website)
  • Our device
  • Design software

*In line with GDPR your images will stay connected to your order.

For more information please view our full image policy.

Not without your consent! If you are happy for me to use your photos in promotions, you can save £2 at checkout.

Delivery

I am able to make orders within 5 days, so they should arrive with you within 10 working days if the postal service is as quick as me!

We offer a range of delivery options. You can choose your preferred method at checkout:

  • Royal Mail Standard (UK) – Reliable and affordable.
  • Royal Mail 48 Hour – Tracked (UK) – Track your delivery every step of the way.
  • Royal Mail 24 Hour – Tracked (UK) – Faster delivery with full tracking.
  • Evri (UK) Standard – Cost-effective with reliable service.
  • Evri Next Day (UK) – For when you need your order quickly.

Delivery Times

Estimated delivery times are based on the selected shipping method. Please note that these are estimates and not guaranteed delivery dates.

  • Royal Mail Standard: 3-5 working days
  • Royal Mail 48 Hour Tracked: 2-3 working days
  • Royal Mail 24 Hour Tracked: 1-2 working days
  • Evri Standard: 3-5 working days
  • Evri Next Day: 1 working day (if ordered before the cut-off time)
  • Incorrect Addresses: Please double-check your address before completing your order. Incorrect information may result in delayed or undelivered items.
  • Delays: We are not responsible for delays caused by couriers, strikes, or adverse weather conditions, however please contact us if your order has not arrived so that we can do our best to investigate.
  • Missed Deliveries: If your parcel is returned to us, we can arrange a redelivery for an additional fee or you can organise collection.
  • Lost or Damaged Parcels: If your order hasn’t arrived within the expected timeframe or arrives damaged, please contact us.

Please always provide your order number and any relevant details.

 

Not without your consent! If you are happy for me to use your photos in promotions, you can save £2 at checkout!

Discounts

Our main discount offer is available when you authorise us to use images of your order in our promotional materials. This is a great way to support a young entrepreneur while enjoying a little extra savings at checkout.

For early birds to my journey, right now you can save 15% on your order with code: EarlyBird10

Occasionally we will offer discount codes, so follow my journey via my website or social media to stay up to date.

Yes, please share the love!

If you want to refer a friend, get in touch with your order number and we will send you and your friend a 15% discount code.

Working with a community group or want to offer a members discount? We’re happy to arrange discounts for:

  • Schools and Youth Groups
  • Organisation Employee Discounts

Get in touch with us to discuss your needs, and we’ll do our best to offer a discount that works for your organisation.

We’re always open to new ideas! If you think there’s a universal discount or promotion that would be helpful, please reach out to us. We love hearing from our customers and finding ways to share the love of our magnets!